Begin with the damage you can see
A collision estimate starts with the vehicle and a conversation about what happened. Share where the impact occurred, what you have noticed since, and whether the vehicle can be driven safely to the shop. Your vehicle’s year, make, model, and VIN help the team identify the vehicle correctly. If an insurance claim is already open, have the claim number available too.
The first look helps organize the next step, but visible damage may not tell the whole story. Exterior panels can cover mounting points or other areas that need closer inspection. The team can explain what they can assess at the estimate and what may require access during the repair process.
Understand the repair plan
Collision repair can involve several kinds of work. A damaged panel may be repaired or replaced, structural alignment may need to be checked, and refinishing may be needed where bodywork affects the painted surface. The right combination depends on the actual damage to your vehicle. Ask which areas are included in the plan, which parts or materials are being considered, and what questions still need to be answered.
If the vehicle needs frame or structural work, Fleury’s uses computerized measuring and frame-straightening equipment to support that part of the repair. Paint work includes preparation, color matching, and application in a dedicated spray booth. These steps are coordinated with the bodywork.
Keep questions moving with the repair
Insurance paperwork can add another layer to the process. Fleury’s works with all insurance carriers and can assist throughout a collision claim. The repair and the claim are related, but they are not the same conversation, so ask the shop what information it needs from you and what you may still need to discuss with your insurer.
Before pickup, the team reviews the completed work and can walk you through the repair. Fleury’s collision repairs are backed by a lifetime guarantee for as long as you own the vehicle; ask the team about the coverage details for your repair. If anything is unclear at any stage, call the branch handling your vehicle and ask before the next step moves forward.