Decide how the vehicle should arrive
A displaced wheel, leaking fluid, loose bodywork or changed handling can be a reason to arrange transport after a collision. A body damage photo cannot establish whether a vehicle is suitable to drive. Tell the shop what happened and describe any concerns when discussing arrival.
If you are still at an active collision scene, follow instructions from emergency responders and the responsible authorities. Repair transport arrangements come after immediate scene safety. Do not delay an urgent response while trying to schedule a body shop visit or confirm an estimate.
Give the provider the right information
The tow provider needs the vehicle’s location and details about access and condition. Explain whether it rolls, steers or has visible wheel damage, and identify the vehicle accurately. The provider determines the appropriate transport arrangements and may need additional information before accepting the job.
Confirm whether the vehicle is going to Fleury’s Body Shop in Ballard or Fleury’s Collision Center in Lynnwood. These are separate destinations with separate contact details. Check the intended drop-off arrangement with the receiving shop before dispatch so the vehicle is directed to the correct location.
Clarify the arrangements before dispatch
Ask the provider about availability, charges, storage or release requirements and any information needed at pickup. If an insurer or roadside assistance service is involved, confirm what it authorizes and pays. Fleury’s assistance with arranging transport does not establish coverage or make towing free.
Contact the chosen shop during its posted business hours to discuss the repair visit and transport. Tow-provider availability and dispatch arrangements must be confirmed for your situation. If the vehicle is already in storage, tell us before arranging a transfer so the next step can be coordinated clearly.
QUESTIONS ABOUT
TOWING.
How do I arrange a tow to Fleury’s?
Call the shop you plan to visit before dispatch. We can assist with arranging a tow provider and confirm the intended destination. The provider confirms transport availability and charges.
Will insurance pay for the tow?
Ask your insurer or roadside assistance service about your specific benefits and authorization requirements. Charges and coverage need confirmation before you assume the transport is included.