Bring the information you already have
If a claim is open, provide the claim number, insurer’s name and any estimate or instructions you received. Your vehicle’s VIN and a description of the collision also help. If you have not opened a claim, we can still discuss arranging a repair assessment.
Keep your policy and claim questions with your insurer, including deductible amounts, rental benefits and coverage decisions. We can explain the body repair side of the process and identify which estimate details need discussion, without assuming that a particular cost or operation will be covered.
An estimate explains the proposed work
A collision estimate describes the work and parts currently identified. The first assessment may not show damage hidden behind exterior panels. If further inspection reveals additional collision damage, repair documentation may need to be updated and discussed with the customer and the relevant claim contact.
Ask which items are included, what remains subject to inspection and how changes will be communicated. A difference between estimates can reflect different information or proposed operations. We help explain our repair scope so you understand the work being discussed and the decisions still outstanding.
Keep approval and payment questions clear
Repair authorization, insurer coverage and customer payment responsibilities are separate questions that need clear answers before work proceeds. Let us know about claim instructions or an existing estimate when scheduling. We can discuss the repair process while your insurer addresses the policy-specific decisions it controls.
Contact either shop to start with the vehicle and damage details. You do not need to guess which panels need replacement or what a claim will pay. Bring the information available, ask about any uncertainty and review the proposed repair scope before authorizing the next step.
QUESTIONS ABOUT
INSURANCE WORK.
Can Fleury’s guarantee what my insurer will cover?
No. Coverage and benefits depend on your policy and the insurer’s decisions. We can explain our repair estimate and assist with repair-related documentation.
What if more damage is found after the first estimate?
We document the findings and discuss the revised repair needs. Additional work and claim decisions need to be addressed rather than assumed from the initial estimate.